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Service

Frequently Asked Questions

  • Which countries does Suitsupply ship to? + Suitsupply offers worldwide delivery, with the exception of Russia, Mexico, Azerbaijan, North Korea and Nigeria.
  • Can I track my order? + All deliveries are made using UPS. Your UPS tracking number can be found when logging into your Suitsupply account. With this tracking number you can track the status of your order on www.ups.com.
  • How long does it take for my order to arrive and how much will it cost? +

    Suitsupply's estimated delivery time and shipping fees vary by country. Though we aim to deliver all orders within 4 days worldwide, certain countries do allow for next-day delivery. Please see our chart below for delivery time and fee details.

    Countries Delivery time Delivery cost
    United States & Canada 2 to 4 business days $10 with free shipping available for orders exceeding $500. Free in-store delivery.
    Same Day Delivery $45 Available to select areas in Manhattan only. Must order before 5pm EST.
    United Kingdom 2 to 3 business days £10 with free shipping available for orders exceeding £100. Free in-store delivery.
    Netherlands Next day delivery when ordered before 20:00 €5 with free shipping available for orders exceeding €100. Free in-store delivery.
    Belgium, Germany and Luxembourg 1 to 2 business days €5 with free shipping available for orders exceeding €100. Free in-store delivery.
    Austria, Czech Republic, Denmark, Spain, France, Italy, Portugal and Sweden 2 to 3 business days €10 with free shipping available for orders exceeding €100.
    All other European destinations 2 to 3 business days Between $25 - $35.
    Rest of the World Approx 4. business days Between $25 - $35.

    All deliveries are made using UPS. Your UPS tracking number can be found when logging into your Suitsupply account. With this tracking number you can track the status of your order on www.ups.com.

    For deliveries to European and North American destinations the prices displayed in our online store include duties.

    Please contact our Customer Care for any other delivery-related questions.
  • Does Suitsupply ship to Post Office Boxes? + Please note that we neither deliver to Post Office Boxes, nor do we deliver to forwarding addresses.
All Frequently Asked Questions

Payments

We accept Visa, MasterCard, American Express, iDeal, PayPal, AfterPay, Acceptgiro und Giropay.

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Delivery

Suitsupply’s estimated delivery times and shipping fees vary per country.

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Return

If your Suitsupply purchase does not meet your expectations, you may return the item within 30 days after delivery.

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TAILORING SERVICE

Suitsupply prides itself on creating suits that fit perfectly. But because everyone is unique, we offer an after-purchase alterations service for a number of points on your suit. Most of these alterations can be completed in-store by our tailors while you wait.

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Country specific numbers

United States: 1855 784 8464
Mon-Fri 9am – 9pm nationwide
Sat-Sun 9am – 6pm EST

United Kingdom: 0808 234 0388
Mon-Fri 8am – 8pm GMT
Saturday 8am – 1pm GMT

The Netherlands: 0800 0230199
Mon-Fri 9am – 9pm CET
Saturday 9am – 2pm CET

China: 40088 59421
Mon-Fri 10am – 6pm CST

Belgium: 0800 72116
Mon-Fri 9am – 9pm CET
Saturday 9am – 2pm CET

Germany: 0800 182 7616
Mon-Fri 9am – 9pm CET
Saturday 9am – 2pm CET

Italy: 8008 78412
Mon-Fri 9am – 9pm CET
Saturday 9am – 2pm CET

Rest of the World: +31 20 2150073 (paid)
Mon-Fri 9am – 9pm CET
Saturday 9am – 2pm CET

Customer Care

We are available to answer all your questions on business days between 9am and 9pm CET.

1 855 784 8464

Country specific numbers

EMAIL

You can email us 24 hours a day and we will try to get back to you within 24 hours.

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