Service

Payments

We accept Visa, MasterCard, American Express and PayPal. In addition, we offer various local payment methods in many countries.

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Delivery

Suitsupply's estimated delivery time and shipping fee vary per country. Your products will be delivered through high-quality courier services, and are traceable at any time.

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Return

Should your Suitsupply purchase not meet your expectations, you may return the product(s) within 30 days after delivery for a refund or exchange.

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Tailoring Service

Suitsupply prides itself on creating suits that fit perfectly. Additionally, we offer an in-store alterations service by skilled tailors that can do most alterations while you wait. If you want even more, you can choose to have a suit or shirt made through our Made-to-Measure programme.

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Your Suitsupply Account

Having a Suitsupply account gives you many benefits:

  • Track and trace your orders, and review past purchases
  • Register returns and exchanges and plan pick-ups
  • Save your measurements, payment methods and addresses

Contact Customer Service


Email us at service@suitsupply.com, WhatsApp or call us free of charge.

WhatsApp  : +31 6 55 110 516

WhatsApp US  : +1 (214) 600 3811

WeChat China    Click to scan QR code


Austria: 0800 8866 3257 (free)

Belgium: 0800 39231 (free)

Denmark: 8070 5868 (free)

France: 0800 945 787 (free)

Germany: 0800 589 3239 (free)

Greece: 8004 9372 0093 (free)

Italy: 8009 76150 (free)

The Netherlands: 0800 020 6227 (free)

Norway: 8006 9862 (free)

Poland: 800 707 231 (free)

Romania: 0800 897 108 (free)

Russia: 8 8001 006 407 (free)

Spain: 9008 03647 (free)

Sweden: 020 0125 230 (free)

Switzerland: 0800 740 180 (free)

Customer Service is available in above-mentioned countries from Mon-Sat between 9:00 - 22:00 CET and on Sun between 10:00 - 18:00 CET.


Ireland: 1800 948 221 (free)

United Kingdom: 0800 912 9952 (free)

Customer Service is available in Ireland and the UK from Mon-Sat between 8am - 9pm GMT and on Sun between 9am - 5pm GMT.

Canada: +1 (844) 707-7970 (free)

Mexico: 1800 099 0628 (free)

United States: +1 (844) 328-9234 (free)

Customer Service is available in Canada, Mexico and the United States from Mon-Fri between 8am - 11pm (nationwide) and on Sat-Sun between 8am - 5pm EST.

Adjusted Customer Service opening hours:

November 23rd: closed


China: 40012 08725 (free)
Mon-Fri 9:00 - 18:00 CST (except public holidays)
Sat - Sun 10:00 - 18:00 CST (except public holidays)

Hong Kong: +86 40012 08725
Mon-Fri 9:00 - 18:00 CST (except public holidays)

October 1st - October 4th:closed

October 5th - October 8th:regular opening hours

Japan: 00531-31-0007 (free) or +31 20 7956685 (VoIP)
Mon-Sat 17:00 - 24:00 JST
Sun 18:00 - 24:00 JST


Rest of the world: +31 20 7956685
Mon-Sat 9:00 - 22:00 CET
Sun 10:00 - 18:00 CET

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