Service

FAQ

Results

  • Do you offer a corporate tailoring service? +

    Suitsupply Corporate Service offers companies and organisations the opportunity to dress employees and participants, both men and women, uniformly and representative for events and fairs. We help you to choose from our large selection of fits and fabrics to create an outfit.

    We take measurements of those wearing the outfits at either our store locations or at your location. Upon delivery of the outfits, you have the option of having a tailor present to make any alterations should it be necessary.

    Corporate Service is currently exclusively available in the Benelux and the United States. Click here to contact the Benelux office or click here to contact the United States office.

  • What countries does Suitsupply ship to? +
    Suitsupply offers worldwide delivery, using high-end courier services. Please select your country of shipping destination at the top-right of the web site before you start shopping.
  • Does Suitsupply ship to Post Office boxes? +
    Please note that we do not deliver to Post Office boxes, forwarding addresses or courier collection points. We do deliver to all home and office addresses.
  • How long does it take for my order to arrive and how much will it cost? +

    Suitsupply's estimated delivery time and shipping fees vary by country. We aim to deliver all orders within 3 to 4 business days worldwide, but most countries are eligible for next-day and two-day delivery services. Please see below for more information.

    Region Delivery time Delivery cost
    Europe 1-4 business days West, North & South EU countries: Free delivery
    East EU & non-EU countries: Free delivery on orders over €100
    North-America 1-5 business days USA: Free delivery
    Canada: Free delivery on orders over $500
    South-America 3-5 business days $35
    Middle-East 2-3 business days Between $15 and $35
    Asia 3-5 business days Between $15 and $35
    China: ¥120
    Oceania 3-4 business days $25. Free delivery on orders over $500.
    Africa 3-4 business days $35

    Our shipping fee always includes customs duties and import taxes. Please note that delivery into extended areas may take a day or two longer.

  • How can I track my order? +
    Your products will be delivered through high-quality courier services. After we have dispatched your parcel, you will receive an automated email stating a track & trace number so you can easily follow the whereabouts of your parcel.
  • Does Suitsupply sell gift cards? +
    Gift cards of various amounts are available for purchase online and in all of our stores. You have the option to choose an e-gift card (by email) or a nicely-packaged gift card by post. Gift cards have no expiration date. Please note that they are not redeemable for cash. To purchase a gift card please visit a Suitsupply store, or click here to purchase online.
  • Are gift cards valid online? +

    Yes, you can use our physical and e-gift cards to pay for your order online and at our store locations. To check the balance of your gift card, please click here.

  • Do gift cards expire? +
    Our gift cards do not have an expiration date.
  • What are the payment methods Suitsupply accepts? +
    We accept Visa, MasterCard, American Express and PayPal for all countries. In addition, we offer various local payment methods in many countries.
  • Why has my payment failed? +
    There are many reasons payment errors can occur and a number of steps you can take to resolve potential issues. Please review your personal and credit card information to verify that everything has been entered correctly. You could also try a different credit card or payment method, such as PayPal. If problems persist, please contact your bank, as it is possible that your account lacks sufficient funds or has been flagged for security reasons. For any other issues or questions, please contact our Customer Service representatives.
  • Do you offer tailoring to online purchases, or Personal Tailoring for online purchase? +
    We cannot alter your online purchases before shipping them. To ensure the perfect fit, we advise you to come to our stores so we may advise you on alterations. If you are not close to a Suitsupply store, you may alternatively take your garment to your personal tailor. Our Made-to-Measure Personal Tailoring programmes are exclusively available through our stores. Check your nearest store location to find all services available.
  • How do I make a purchase? +

    We aim to make online shopping as simple and straightforward as possible. If you know what you are looking for, you can select this category in our online store. You can also browse and make purchases using our Shop by Look section. Once you have found an item of your liking, select your size and use the Add to cart button. If you don't know your size, you can use our size advisor. Review the items in your shopping cart by selecting the cart icon in the top right corner. You can use the remove-button to delete items from your cart. Click on check out to go to the page where you can complete your order.

  • Do I need to set up an account to place an order? +

    Yes, creating a Suitsupply account has many benefits:

    - Track your orders and review past purchases
    - Request returns or exchanges
    - Save your address and card details for faster shopping
    - Save your personal measurements and sizes

  • I’ve forgotten my password. What should I do? +
    If you have forgotten your password, change it here and follow the 'Forgot Your Password?' instructions. For security reasons, we cannot send your password via email. If you keep having troubles accessing your account, please contact Customer Service.
  • How do I know if an item is in stock? +

    Our current stock is listed on our website. If your desired size is not available in the drop-down menu of a product, it means this size is out of stock. If you have special requests concerning sizing and availability, please call or email our Customer Service department. Suitsupply does not work with a waiting list; when more sizes become available they are immediately displayed online and available for purchase.

  • What about the warranty on my products? +

    Our products enjoy legal warranty. In the unlikely case that you encounter an issue with the product(s) you have purchases with us, you can contact our Customer Service representatives or visit one of our stores.

  • When will I receive my exchanged item? +
    If you request an exchange, we will proceed with sending you the exchanged product(s) as soon as we have correctly received the returned goods.
  • How do I return or exchange an item? +

    Should your Suitsupply purchase not meet your expectations or should you change your mind, you may return the product within 30 days after delivery, for a full refund or an exchange. Returns are free; you do not have to pay for return shipment costs. There are 2 ways to make a return:

    - Go to www.suitsupply.com/return and use your order details to log in. You can select the products that you wish to return, and indicate whether you want a refund or an exchange. After that you can choose whether you would like to schedule a (free) carrier pick-up service, or wish to drop-off the product yourself at either a store or drop-off point. Should you ship your returns back, you can use the prepaid return label that was included in the original shipment.
    - Take your returns to one of our store locations, where we will process your refund or exchange.

    After we have correctly received your returns at our warehouse, we will refund the products' total purchase amount to the payment method used to place your original order within 5-7 business days. If you chose to receive an exchange product, these will be re-shipped within 1-2 business days after we received your return.

  • When will I receive my refund? +
    After we have correctly and timely received and processed your returns, you will receive the refund of the products' total purchase amount to the original payment method within 5-7 business days.
  • I have a question or a comment about your products or service. +

    If you have any questions or comments about our products or service, do not hesitate to contact our Customer Service representatives. You will receive an answer within 8 hours. Our Customer Service representatives are available per email or by telephone.

  • Is it possible to order the trousers of a suit in a different size to the jacket? +

    For certain fits it is possible to order different sizes for the jacket and trousers of a suit.

    Alternatively, you can configure your own suit, including an additional pair of trousers and waistcoat, with our Suit Configurator. Choose from a range of the finest Italian fabrics and simply pick your fit and size.

  • Which size should I choose? +
    Simply click "Size Advisor" on every product page. We have provided the actual dimensions of each product for you to compare with your own body measurements. When an item runs small or large to size, this will be identified within the ‘Description' tab on every product page.
  • How much duties and taxes will I have to pay when I order from Suitsupply? +

    If you are shipping within the USA, sales tax will only be charged on states where Suitsupply has a physical presence (AZ, CA, CO, CT, DC, FL, GA, IL, NV, NY, PA, TX, WA). No other tax or import duty will be applied to orders shipped within the USA. Please note that all non-customs related local taxes are the customer's responsibility. Suitsupply is not responsible for reporting or paying additional local taxes to states, such as Use Tax.

    For purchases made in the rest of the world, we may apply country- or region-specific sales taxes or import duties, which will be clearly mentioned in the check-out process. If any extra costs involved in receiving or importing your order, Suitsupply will pay for this. You will never have to pay any costs that are not mentioned in the check-out process.

  • How do I change the country where to ship my products to? +
    When you visit our website, the ‘ship to’ country will automatically take your current location, depending on your IP address. For easy browsing, we offer our web site always in English. Possibly, the native language of the country where you are located will be available for selection too. If you want to ship to a country different from the one you are located at the time of ordering, you can select a country from the ‘ship to’ drop-down menu on the top right corner. For a better experience, we advise you to do so before you start shopping.
  • What is your cookie policy? +

    When visiting our website, Suitsupply receives and records information from your browser through a variety of methods, such as cookies and pixel tags. Cookies are pieces of information sent to your web browser when you visit the Suitsupply website. Working in combination with website content, cookies capture and remember information like shopping cart items, purchase history, username, password, and other information.

    We use cookies and tiny graphic images called pixel tags to track, in aggregate form only, customers’ site usage and recognize personal settings and preferences; enabling us to improve site services and experience. Cookies and pixel tags also provide us with data about site traffic and interaction, and identify, obtain, and measure trends, statistics, and other general site analytics so that we can offer better site experiences and tools in the future. As is common practice on many websites, we may contract with third parties to assist us in gathering data, however, they are only permitted to use information collected to help Suitsupply conduct and improve its business.

    You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies by adjusting your browser settings. However, please note that disabling cookies will restrict access to many of the features that make our website more efficient, as well as prevent certain services, including online shopping, from functioning properly. Suitsupply also works with companies who use tracking technologies to serve ads on our behalf across the internet. Additionally, these companies may collect non-personally identifiable information about your visits to our website to help research and measure the effectiveness of our online content, advertisements, and other forms of communications.

    If you are located in Europe, you can delete cookies via Your Online Choices, to ensure they won’t be placed on a third party website.

  • Do you have any distributors or agents in my country, or can I become a distributor or agent? +

    No. Suitsupply products are only available for sale online or within one of our retail stores. To find a list of our stores worldwide, click here.

    Suitsupply operates a franchise partnership model for its retail stores. To get more information, click here.

  • Can I buy Suitsupply products in wholesale/bulk? +
    Suitsupply does not operate any discounts on wholesale or bulk orders.
  • What is The Box Office? +

    The Box Office: a personal styling service by Suitsupply. Depending on your needs and preferences a personal stylist composes a box for you containing several looks, all part of the Suitsupply collection. These looks consist of different items that can be mixed and matched. Together with you, your personal stylist will define your needs and preferences and will take care of the styling advice and ordering the looks too. Your personal stylist and can be reached via WhatsApp, phone and mail.

  • How do I sign up for The Box Office? +

    The Box Office is currently only open in certain countries, please click here to sign up.

  • Are there any fees for using The Box Office? +

    The personal styling advice is free of charge. As a customer you only pay for the items you keep, the payment takes place afterwards. You are in no way obliged to buy items.

    There are no hidden or fixed fees. The Box Office service, containing advice from your personal stylist, delivery, return shipments etcetera are all free of charge.

    There is no paid subscription model. You decide when you want to make use of The Box Office and when you want to receive a box.

    All returned items must be unworn and in their original condition, they should be returned within 30 days upon receipt.

  • How do I receive a box? +

    After having signed up for The Box Office, your personal stylist will contact you.

    During the first WhatsApp conversation, your personal stylist will try to get to know you and to be able to define your personal needs and preferences. Based on this information a box will be compiled for you, containing different looks.

  • Why do I pay after receiving a box? +

    The Box Office is a free service; we do not want to commit you to anything. That is why you pay afterwards for the items you keep. You do not pay until you have decided which items you want to keep.

    All Items can be returned. You will not be charged for items when they are unworn, in the original condition and returned within 30 days upon receipt.

  • How long do I have to return items? +

    All Items can be returned within 14 days upon receipt in the original packing.
    You will not be charged for items when they are unworn, in the original condition and returned within 14 days upon receipt.

  • How frequently can I receive a box? +

    It is possible to receive a box on a regular basis (or specific items such as shirts, socks or boxershorts). Let your personal stylist know what your needs are and it will be arranged.

  • Is it possible to compose my own box? +

    The beauty of The Box Office is the convenience of letting us take care of all the details. You can trust you personal stylist, everything is arranged for you.

    With your input, your personal stylist will outline your wishes, and will make every effort to satisfy your expectations.

  • Will my personal stylist also help me with regular Suitsupply orders? +

    Yes, you can ask your personal stylist for assistance when having questions or needs concerning Suitsupply products.

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